Privacy policy

Privacy Policy

Last updated: 23 September 2025

This Privacy Policy describes how Nzora Global ("we", "us", or "our") collects, uses, and discloses your personal information when you visit https://nzoraglobal.com (the "Site"), use our services, make a purchase, or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to any user of the Services, including customers, website visitors, and other individuals whose personal information we collect.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, legal requirements, or other operational reasons.

When we make changes, we will update the "Last updated" date at the top of this page and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information from different sources depending on how you interact with our Site and Services.

We may use your personal information to:

  • Process and fulfill orders.

  • Provide customer support.

  • Process payments.

  • Arrange shipping and delivery.

  • Communicate with you about your order.

  • Manage returns, refunds, or exchanges.

  • Improve our website and Services.

  • Detect and prevent fraud or security issues.

  • Send marketing communications where permitted.

  • Comply with applicable legal and regulatory obligations.

Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide Directly

Information you provide to us may include:

  • Contact information, such as your name, email address, phone number, billing address, and shipping address.

  • Order information, including products purchased, order details, billing information, shipping information, and payment confirmation.

  • Account information, if you create or use a customer account through our store.

  • Shopping information, including products you view, add to your cart, or purchase.

  • Customer support information, including information you provide when contacting us regarding an order, return, refund, product, or other enquiry.

You may choose not to provide certain information, but this may prevent us from providing some features or completing certain transactions.

Information Collected Automatically

When you use our Site, certain information may be collected automatically through cookies, pixels, and similar technologies.

This may include:

  • IP address.

  • Browser type.

  • Device information.

  • Network information.

  • Pages viewed.

  • Products viewed.

  • Shopping activity.

  • Referring website.

  • Interaction with our Site or advertisements.

This information helps us operate, secure, analyze, and improve our Services.

Information We Receive from Third Parties

We may receive personal information from third parties that help us operate our business.

These may include:

  • Shopify, which provides our e-commerce platform.

  • Payment processors and payment service providers.

  • Shipping and fulfillment providers.

  • Analytics providers.

  • Advertising and marketing platforms.

  • Customer support and technology service providers.

Payment providers may collect information such as your payment method, billing details, and transaction information in order to process payments.

When you interact with our Site, emails, or advertisements, third-party services may also collect information using cookies, pixels, web beacons, software development kits, or similar technologies.

How We Use Your Personal Information

Providing Products and Services

We use personal information to:

  • Process your orders.

  • Process payments.

  • Fulfill and ship purchases.

  • Send order and delivery updates.

  • Manage customer accounts.

  • Handle returns, refunds, and exchanges.

  • Respond to customer enquiries.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional emails or marketing communications.

  • Measure the effectiveness of our marketing.

  • Show advertisements that may be relevant to you.

  • Understand how customers interact with our website and advertising.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.

Security and Fraud Prevention

We may use your information to detect, investigate, and prevent fraudulent, unauthorized, illegal, or malicious activity.

We may also use information to protect our Site, customers, business, and payment systems.

Customer Communication

We use your information to respond to enquiries, provide customer support, communicate regarding orders, and maintain our relationship with customers.

Cookies

Our Site uses cookies and similar technologies to operate and improve the shopping experience.

Cookies may be used to:

  • Remember your preferences.

  • Maintain shopping cart functionality.

  • Analyze website traffic.

  • Measure advertising performance.

  • Improve website functionality.

  • Provide relevant advertising.

Because our store is powered by Shopify, Shopify may also use cookies necessary to operate the platform.

You can adjust your browser settings to remove or reject cookies. However, disabling certain cookies may affect some features or functionality of the Site.

How We Disclose Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our Services.

This may include:

  • Shopify and other website technology providers.

  • Payment processors.

  • Fulfillment and shipping partners.

  • Customer support providers.

  • Analytics providers.

  • Advertising and marketing platforms.

  • Professional advisers and service providers.

We may also disclose personal information:

  • When you request or authorize us to do so.

  • To comply with applicable laws, court orders, or legal obligations.

  • To investigate fraud, security issues, or violations of our policies.

  • To protect our rights, property, customers, or other individuals.

  • In connection with a merger, sale, restructuring, acquisition, or similar business transaction.

We do not use sensitive personal information for the purpose of inferring personal characteristics unless permitted by applicable law.

User-Generated Content

Our Services may allow customers to submit reviews, feedback, photos, or other content.

If you submit content to a public area of our Site, that content may become publicly visible.

Please avoid including sensitive or confidential personal information in public reviews or other publicly accessible content.

Third-Party Websites and Links

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at support@nzoraglobal.com so that we can review the request and take appropriate action.

Security and Retention of Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to:

  • Provide our Services.

  • Process and maintain orders.

  • Maintain customer records.

  • Resolve disputes.

  • Prevent fraud.

  • Comply with legal, accounting, tax, and regulatory obligations.

  • Enforce our agreements and policies.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request a copy of your personal information.

  • Object to or restrict certain processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

  • Exercise other privacy rights available under applicable law.

These rights may be subject to legal limitations or exceptions.

We may need to verify your identity before processing certain privacy requests.

To submit a privacy request, contact us at support@nzoraglobal.com.

Marketing Preferences

You may opt out of promotional email communications at any time using the unsubscribe link provided in our marketing emails.

Even if you opt out of promotional messages, we may still send transactional or service-related communications, such as:

  • Order confirmations.

  • Shipping notifications.

  • Customer service responses.

  • Refund or return updates.

  • Important account or policy notices.

Complaints

If you have concerns about how we handle your personal information, please contact us first at support@nzoraglobal.com.

Depending on where you live, you may also have the right to contact your local privacy or data protection authority.

International Users

Because we operate an international online store, your personal information may be processed in countries other than the country where you live.

Our service providers, technology providers, payment processors, fulfillment partners, or other business partners may process information in different jurisdictions.

Where required by applicable law, we take appropriate measures designed to protect personal information transferred internationally.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact:

Nzora Global
Website: https://nzoraglobal.com
Email: support@nzoraglobal.com