Refund policy

Refund & Return Policy

At Nzora Global, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.

Eligibility for Returns

To be eligible for a return:

  • The request must be made within 30 days of delivery.

  • The item must be unused, unworn, and in the same condition in which it was received.

  • The item should be returned in its original packaging where reasonably possible.

  • Proof of purchase or your order number is required.

For hygiene and safety reasons, certain personal-care items may not be eligible for return once opened or used, where applicable.

How to Request a Return

Please contact us at support@nzoraglobal.com before sending any item back.

Include:

  • Your full name

  • Order number

  • Reason for the return

  • Photos or videos if the item is damaged, defective, or incorrect

If your return is approved, we will provide the appropriate return instructions and return address.

Please do not send products back without contacting us first, as returns sent to an unauthorized address may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and supporting photos or videos.

Once verified, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

If the issue is caused by an error on our part, you will not be responsible for reasonable return shipping costs where a return is required.

Change of Mind Returns

For returns due to a change of mind, incorrect selection, or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless required by applicable law.

Refunds

Once we receive and inspect your approved return, we will notify you of the outcome.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for your bank or payment provider to process and display the refund after it has been issued.

Processing times may vary depending on your financial institution.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

Incorrect Shipping Address

Customers are responsible for ensuring that the shipping information provided at checkout is accurate.

If you notice an error in your shipping address, please contact us immediately. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Returned or Undeliverable Packages

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the customer requests reshipment.

Exchanges

The fastest way to receive a different item is to contact us regarding your return and, once the return is approved, place a new order for the required item.

Availability cannot be guaranteed.

Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Nzora Global
Website: nzoraglobal.com
Email: support@nzoraglobal.com